SHIPPING & DELIVERY

ESTIMATED DELIVERY TIMES

  • Euphoria Couture offers fast & reliable shipping options to all countries listed below. Your delivery time frame below will begin once your order has been dispatched from our warehouse.
    Country Est. Delivery Time
    United Kingdom 🇬🇧 5-15 Business Days
    United States 🇺🇸 7-13 Business Days
    Australia 🇦🇺 5-8 Business Days
    New Zealand 🇳🇿 6-9 Business Days
    Canada 🇨🇦 8-14 Business Days
    Europe 🇪🇺 7-12 Business Days
    Rest Of The World 8-15 Business Days

        PROCESSING

        • Once an order is placed, please allow an additional 1-2 business days for standard processing so our team can carefully quality inspect and pack your order.

        ORDER TRACKING

        • Once your order is sent off you will receive a shipping confirmation email with a tracking number so you can keep a close eye on your order until it reaches its destination. 
        • For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please Contact us or email us at hello@euphoria-couture.com

        DELIVERY DELAYS

        • Please allow for fulfilment time delays during peak order volume.
        • Once we pass your item(s) to our courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues are beyond our control.  We are able to contact them on your behalf to resolve any issues.  Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

        LOST / MISSING PACKAGES

        • Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what's happened. If you have purchased shipping protection, after our investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straight away.  If you choose not to purchase shipping protection, we are unable to guarantee a replacement for your stolen item.
        • Please make sure that your billing and shipping address is correct before processing your order. We are not liable if the incorrect address is placed during the checkout process. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
        • If any unexpected issues or delays arise, please feel free to Contact us or email us at hello@euphoria-couture.com and our team will be happy to help you.