FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY

How does shipping and delivery work?

Once an order is placed, please allow an additional 2 business days processing time for our team to carefully inspect and pack your order.

Once your order is sent off you will receive a shipping confirmation email with a tracking number so you can keep a close eye on your order until it reaches its destination. 

When will I receive my order?

Our estimated shipping times vary between 5 - 15 business days depending on your location.

For more information click here

Can I change my shipping address?

Yes. Provided your order has not shipped, please send us the new shipping address details ASAP and we can change this over for you. To reach out with your new/updated shipping address, Contact us or email us at hello@euphoria-couture.com

Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout. 

Help! My order is lost / hasn't been delivered?

Although our courier quote us 5-15 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.   

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with our courier.   

Once we pass your item(s) to our courier, your package is with a different provider.  We completely understand delays are frustrating, however once your order is with the courier, any issues are beyond our control. We are able to contact them on your behalf to resolve any issues.  Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

How do I track my order?

Once your order is sent off you will receive a shipping confirmation email with a tracking number that you can enter here: Track your order so you can keep a close eye on your order until it reaches its destination. 

GENERAL QUESTIONS

Is checkout safe and secure on this site?

You can be sure that all purchases here are safe and secure and are SSL-encrypted to protect your data.

CONTACT US

I have an issue with my order, what do I do?

Something not quite right with your order? Don't worry, at Euphoria Couture your satisfaction is out top priority. We encourage you to Contact us or email us at hello@euhoria-couture.com We're just a message away.

How do I contact Euphoria Couture?

Our support team are available via email 24/7 so you can expect to receive a reply within 24 hours. 

Contact us or email us at hello@euphoria-couture.com and we’ll get back to you as soon as we can.